Tag Archives: How To

How to find the right avast! customer care option for you

AVAST has built a business out of protecting people and their devices from cyberthreats for 25 years. In fact, nearly 220 million PCs, Macs, and Androids are entrusted to our safe-keeping. Our goal is to keep our customers safe, so if you ever need assistance with an avast! security product, we are available to help […]

TextSecure reclassified as a false positive

On occasion, even the most well thought-out systems can break down. In the antivirus business, we try hard to minimize something termed false positive. A false positive is merely a mistake or a false alarm. It happens when your antivirus software erroneously identifies a file or a download as being malicious. The AVAST Virus Lab […]

Everything you always wanted to know about avast! GrimeFighter, but were afraid to ask!

In April 2014, we introduced avast! GrimeFighter in 14 languages, offering our product to millions of users. Ever since then, avast! GrimeFighter became one of the most popular new products among our users. However, many of you still don’t know the benefits of it or what avast! GrimeFighter does. Therefore we have prepared a series […]

How to wipe the data from my lost smartphone

Question of the week: My phone was lost and there is no way to recover it. Thank goodness I had the data backed up. How do I use avast! Mobile Security to wipe all my information off of it? We’re sorry that you lost your phone. You are not alone. Over one hundred smartphones are […]

How to set up your smartphone for remote control

Question of the week: I just installed avast! Anti-Theft on my new Samsung Galaxy S5. If it gets lost or stolen, I know I can use remote control somehow. What do I do to set that up? Congratulations on your cool new phone! It would be awful to lose that! Now that you have the […]

When Software Collides! What to do with your old antivirus program.

Running multiple antivirus programs on the same computer can cause conflicts resulting in false positives, a slowdown in performance, or system instability. Question of the week: Can I have more than one antivirus program on my computer at a time? This is a good question to ask the week that security geeks are discussing the […]

Do you hate updating your passwords whenever there’s a new hack?

We reported yesterday about the serious Heartbleed  bug which allows hackers to steal encryption keys from nearly two-thirds of all websites. “This is probably the worst bug discovered this year. We believed in the security of SSL/TLS, and now discover that it comes with a hole that allows anyone to read our personal information such […]

How do I fix an incorrect Microsoft Action Center warning?

Question of the week: After the latest avast! update, I got a warning from the Microsoft Action Center that my antivirus is not working. It is working fine. How can I get this warning to go away? The Microsoft Action Center is a central place to view important messages about security and maintenance and take […]

How to reset your avast! Administration Console password

When Albert Schweitzer said “Happiness is nothing more than good health and a bad memory” he could not have possibly known how unhappy future Systems Administrators would be when they have a scheduled maintenance window to deploy anti-virus clients throughout the domain, only to realize that the password to log into the console has been […]

How does avast! SafePrice work?

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Question of the week: I am a long time avast! Antivirus user. After a recent update, I was surprised to see something new called SafePrice. I can’t find any information on it. Please explain what it is (and also how to remove it.) Thanks for asking. We have received some questions and comments regarding the […]